1. Overview
These Terms of Services apply to work carried out by Morphuse Digital, including ecommerce development, Shopify and WooCommerce projects, WordPress websites, website improvements, SEO, paid advertising, automation, CRM setup, technical support and related digital services.
By accepting a proposal, quote, statement of work, invoice or written agreement from Morphuse Digital, you agree to these terms unless different terms are agreed in writing.
These general terms are designed to support clear, professional project delivery. Specific project details, pricing and timelines will usually be confirmed separately in a proposal, invoice, statement of work or written agreement.
2. Scope of work
The scope of each project will be defined in the relevant proposal, quote, statement of work, invoice, email confirmation or written agreement.
The agreed scope may include specific pages, features, integrations, services, deliverables, revisions, support periods or technical tasks. Anything not clearly included in the agreed scope is not automatically included.
Additional requests, new features, extra pages, design changes, integrations, content work, SEO work, advertising work, automation tasks or support outside the agreed scope may require a separate quote, revised timeline or additional phase.
3. Quotes, proposals and project acceptance
Quotes and proposals are based on the information available at the time they are prepared. If project requirements change, if new information becomes available or if the original brief was incomplete, the quote may need to be updated.
A project is usually considered accepted when the client confirms approval in writing, pays the required deposit or otherwise instructs Morphuse Digital to begin work.
Unless stated otherwise, quotes are valid for the period shown in the proposal or invoice. If no validity period is stated, Morphuse Digital may revise pricing before the project starts.
4. Deposits, payments and invoices
Projects may require a deposit or upfront payment before work begins. The remaining balance may be due at agreed milestones, before launch, on completion or according to the payment schedule stated in the proposal or invoice.
Work may be paused if payments are overdue, if agreed payment milestones are missed or if invoices remain unpaid after reminders.
Final files, website launch, handover, transfer of ownership or release of deliverables may be withheld until all agreed payments have been received.
Ongoing services such as SEO, paid ads management, website care, support, hosting management, automation support or retainers may be billed monthly, upfront or according to the agreed service arrangement.
5. Client responsibilities
To deliver work properly, Morphuse Digital depends on timely cooperation from the client. The client is responsible for providing accurate information, required access, feedback, content, approvals and business decisions.
This may include:
- Providing website, hosting, domain, Shopify, WordPress, CRM, analytics, advertising or platform access where needed.
- Supplying brand assets, images, videos, product information, service details, pricing, policies and legal content.
- Reviewing work carefully and providing clear feedback within a reasonable timeframe.
- Checking that business information, product information, claims, prices, legal text and policies are accurate.
- Approving designs, content, pages, features, campaigns or technical changes before launch where required.
- Ensuring that any supplied materials can legally be used.
Delays in client feedback, content, access or approval may affect the project timeline. Shocking, I know, but websites do not build themselves while everyone waits for a logo file called “final final new final.png”.
6. Content, copy, images and supplied assets
Unless agreed otherwise, the client is responsible for supplying final content, images, product information, service details, legal policies, pricing and brand materials.
If Morphuse Digital provides copywriting, content structuring, AI-assisted content, stock image selection, product descriptions or policy templates, the client remains responsible for reviewing and approving the final content before publication.
The client confirms that any supplied images, videos, fonts, logos, copy, product data, brand materials and third-party content are either owned by the client or properly licensed for use.
7. Timelines and delivery
Project timelines are estimates unless specifically agreed as fixed deadlines in writing. Timelines depend on the agreed scope, client responsiveness, access availability, content readiness, technical complexity and third-party platform behaviour.
Morphuse Digital will aim to deliver work within the agreed timeframe, but timelines may change if:
- The client delays feedback, content, access or approval.
- The project scope changes.
- Unexpected technical issues appear.
- Third-party platforms, plugins, apps, hosting or APIs cause delays.
- Additional work is requested during the project.
8. Revisions and changes
Revisions are included only where stated in the project scope, proposal or agreement. Revisions are intended to refine agreed work, not to replace the original brief with a completely new direction.
Additional revisions, major redesigns, structural changes, new page layouts, new functionality, new integrations or changes after approval may be quoted separately.
Once work has been approved, further changes may be treated as additional work, especially if implementation has already progressed or the project has moved into testing, launch or handover.
9. Third-party platforms, tools and subscriptions
Many digital projects rely on third-party tools and platforms, including hosting providers, domain registrars, Shopify, WooCommerce, WordPress, apps, plugins, themes, payment gateways, CRM systems, analytics tools, advertising platforms, automation tools and email providers.
Third-party tools are subject to their own terms, pricing, limitations, updates, availability and support policies. Morphuse Digital is not responsible for outages, price changes, feature changes, restrictions, bugs or decisions made by third-party providers.
Unless agreed otherwise, the client is responsible for paying third-party fees, subscriptions, licences, hosting, domains, apps, plugins, themes, stock assets, software and advertising spend.
10. SEO, paid ads and marketing performance
Morphuse Digital may provide SEO, Google Ads, Meta Ads, tracking setup, conversion optimisation, analytics support, audits, keyword research, landing pages, content recommendations and campaign management.
While we aim to improve structure, visibility, tracking, user experience and campaign quality, we do not guarantee specific rankings, traffic, leads, sales, revenue, return on ad spend, cost per lead or campaign results.
Marketing performance depends on many factors outside our control, including competition, budget, offer, pricing, market demand, seasonality, client reputation, product quality, website history, platform algorithms and customer behaviour.
The client is responsible for approving advertising budgets, claims, offers, promotions, targeting, landing page content and compliance requirements relevant to their industry.
11. Ownership, handover and licences
Once all agreed payments have been received, the client will generally own the final approved website pages, content, graphics or project deliverables created specifically for them, unless agreed otherwise.
Third-party tools, themes, plugins, apps, stock assets, fonts, SaaS platforms and software remain subject to their own licences and terms. Ownership of these items does not transfer to the client unless the relevant provider allows it.
Morphuse Digital may retain ownership of reusable methods, frameworks, code snippets, internal processes, templates, systems, workflows, design patterns and know-how developed before or during the project.
Morphuse Digital may showcase completed work in portfolios, case studies, proposals, social media or marketing materials unless the client requests otherwise in writing.
12. Support, maintenance and aftercare
Any included support period will be stated in the proposal, invoice or agreement. Support usually covers issues directly related to the agreed work, not unrelated changes, new features, third-party problems or ongoing website management unless included.
Ongoing support, maintenance, SEO, ads management, CRM support, automation management, hosting support, security monitoring, backups or website care are separate services unless specifically included in the agreed project scope.
If a client makes changes after handover, installs new plugins, changes settings, edits code, modifies theme files or allows third parties to alter the work, Morphuse Digital may charge for investigation, repair or support.
13. Cancellations, pauses and project delays
If a client cancels a project after work has started, the client may still be responsible for payment for work already completed, time already spent, planning, research, design, development, admin, strategy or reserved availability.
Deposits and upfront payments may be non-refundable where work has already started or project time has been reserved.
If a project is delayed for a long period because the client does not provide required feedback, content, access or approval, Morphuse Digital may pause the project, revise the timeline, charge a restart fee or close the project based on work completed.
14. Errors, testing and approvals
Morphuse Digital will take reasonable care to test work before launch or handover. However, websites, stores, integrations and marketing systems can be affected by browser updates, plugin changes, third-party platform updates, hosting environments, user actions and external tools.
The client is responsible for reviewing and testing work before approval, especially important areas such as product details, pricing, checkout, forms, contact details, policies, shipping settings, tax settings, payment settings and legal information.
15. Confidentiality
Both parties should treat confidential business information, access details, client records, project information and private communication responsibly.
Morphuse Digital will not intentionally share confidential client information with unrelated third parties except where required for project delivery, legal obligations, business operations or with the client’s permission.
16. Liability
Morphuse Digital aims to provide professional and reliable services, but cannot be responsible for every possible business outcome, technical issue, platform change, third-party failure or commercial result.
To the fullest extent permitted by law, Morphuse Digital will not be liable for indirect loss, loss of profit, loss of revenue, loss of data, loss of opportunity, advertising platform decisions, search ranking changes, third-party outages or business interruption.
Where legally permitted, Morphuse Digital’s liability is limited to the amount paid by the client for the specific service or project giving rise to the claim.
17. Changes to these terms
Morphuse Digital may update these Terms of Services from time to time to reflect changes in services, tools, business operations or legal requirements. The latest version will be published on this page.
18. Contact
For questions about these Terms of Services or a specific project, contact Morphuse Digital using the details below:
Email: contact@morphuse.com
Phone: +44 7407 154268
Website: www.morphuse.com
These terms are intended as a practical working framework and should be reviewed against your exact business setup and legal requirements. Because vague terms are how small projects become legal horror films with invoices attached.
